Privacy Policy

Last Updated: June 10, 2026

Visit Petersburg VA (“we,” “us,” or “our”) operates https://visitpetersburgva.org and related mobile applications (together, the “Services”). By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

Information We Collect

We may collect:

• User-Provided Information:  We may collect your name, email address, and other information you share when you sign up for the Service directly or log in through your Facebook account. We may also collect interests you have selected, as well as  places, events, or tours you have added to your plan.
• Location Information: We may use data transmitted from your mobile device to determine your location and use it for the purpose of marketing and analyzing customer information. This Information allows us to periodically determine your location.
• Device Information: We may collect certain information from your mobile device, which may include information about your device; information about your use of features, functions, or notifications on the device; and signal strength relating to WiFi or Bluetooth, and other technical data. We may collect this information even if you are not logged in to the Service.
  • User ID: An automatically generated unique identifier for users (authenticated or anonymous) on the Services.
  • Plan ID: An automatically generated unique identifier for any user (authenticated or anonymous) that adds any item to their plan in the Services.
  • OneSignal Player ID: An automatically generated unique identifier for any user that accepts push notifications on the Apps.
  • Firebase Instance ID: An automatically generated unique identifier for any user that accesses the Services through the Apps.
  • Bluedot User ID: An automatically generated unique identifier for any user that accepts location and notification services on the Apps.
  • IDFA: An automatically generated unique identifier for any user that accesses the Services through the Apps.
• Cookie Information: We may place small files, known as “cookies” on the hard drive of your computer to save your preferences. You may disable browser cookies, but then you may be unable to access certain features of the Service.
• Non-Identifying Information:  We may collect other non-identifying information.

How We Use Information

We use information to:

• Register Your Account: Your name, email, and other information you share are used to register your account and allow you to use our Service on the same device in the future as well as on other devices from which you access the Services.
• Maintain Your Plan & Preferences: Your interest selections and any places, events, and tours added to your plan are used to persist your plan on the same device in the future as well as on other devices from which you access the Services.
• Enhance or Improve the Service: Your account information and preference selections are stored and used to enhance your use of the Services and to understand how you use our Service.
  • Device Information:
    • User ID: Your User ID is used to enable cross device use of the Services.
    • Plan ID: Your Plan ID is used to enable saving of unique plans for use on the same device or other devices from which you access the Services.
    • OneSignal Player ID:  The OneSignal Player ID is a UUID (Unique Universal Identifier) that OneSignal creates per device per OneSignal App Id. The Player Id is generated based on the Google Advertising ID for Android and identifierForVendor for iOS.  It is used for the delivery of notifications to App users of the Services who have accepted notifications on their device.
    • Firebase Instance ID: Google’s Firebase Instance IDs are used to identify individual installations of the apps for the purpose of improving the Services through monitoring analytics, crashes, and Android Cloud Messaging.
    • Bluedot User ID: The Bluedot User IDs are dynamically generated unique identifies per installation of the app to connect the data generated by each device for the purpose of delivering location based notifications to improve the Services and provide notifications about nearby attractions of internest.
    • IDFA: The Identifier for Advertisers (IDFA) is a random device identifier assigned by Apple to a user’s device. The IDFA is used to deliver customized advertising. The IDFA is used for tracking and identifying a user without revealing personal information.
• Send you emails to respond to inquiries.
• Provide user support.
• Carry out other purposes that are disclosed to you and to which you consent.

Location Information

If you allow location access, the app may use your location to provide location-based features and notifications. Location may also be used in the background, if enabled by your device settings, to support location-based alerts or nearby notifications. You can change location permissions at any time in your device settings.

How We Share Information

We may share information with service providers that help us operate the Services, such as providers for hosting, analytics, crash reporting, notifications, mapping, and customer support.

We may also disclose information:

• when required by law or legal process;
• to protect our rights, users, or the public; or
• in connection with a merger, sale, or transfer of assets.

Third-Party Services

Our Services may use third-party services such as app stores, analytics providers, notification services, mapping tools, and hosting providers. These third parties may process information as needed to provide their services.

If you download our app through Apple App Store or Google Play, Apple or Google may also collect information under their own terms and privacy policies.

Data Retention

We retain personal information only as long as reasonably necessary to provide the Services, maintain functionality, comply with legal obligations, resolve disputes, and protect security.

Your Choices

You may:

• request access to, correction of, or deletion of your personal information, subject to applicable law;
• turn location access on or off in your device settings;
• opt in or out of push notifications in your device or app settings; and
• control cookies through your browser settings.

Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of transmission or storage is completely secure.

International Processing

Your information may be processed in the United States or other countries where we or our service providers operate.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a revised effective date.

Contact Us

If you have questions or privacy requests, contact us at:

Petersburg Department of Communications, Tourism, Marketing & Government Relations
135 N. Union St.
Petersburg, VA 23803
tourism@petersburg-va.org